Shipping & Returns

Shipping

Free postage for all Australian orders over $250.

All items are posted via Australia Post Express Post, with exception of heavy, bulky items which a courier service is arranged.

General orders with in Australia reach their intended destination within 3 to 4 days once the order is shipped.

Please allow an extra 1-5 days for our larger and bulky items when shipped to Western Australia and the Northern Territory.

Orders, including express orders, are generally dispatched on the business day following the day your order was placed. Please note delivery times indicated above are estimates only and while every effort is made to ship your order as soon as possible, delivery times are not guaranteed.

Delivery is subject to availability, and we will offer a full refund or store credit for any item unexpectedly delayed or unavailable.

Large and bulky items incur a shipping fee, which is estimated upon entry of delivery details. 

International Orders

For international orders to New Zealand and further abroad, please contact us for further details. Please note you will be responsible for any local customs and import taxes that may apply in your country. 

COVID-19 affecting Australia Post

In order to protect the health of staff and customers, Australia Post is changing their Signature on Delivery requirements to avoid direct contact between staff and customers, allowing staff to ‘sign for’ deliveries on the customer’s behalf. For updated information from Australia Post, click here

 

 

Returns

You are required to notify Southern X Limits within ten working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage, in order to proceed with the warranty process.

Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

Refund generally takes up to three business days to process and will notify you once the refund has been processed. However, please allow an additional five working days on top for your financial institution to process it.  Refunds can only be made back to the payment method used for your order and of items purchased on sale or at a discounted rate will only ever be refunded at the rate purchased

A refund or replacement will not be provided if products are abused, misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

Any items purchased via AfterPay must be initialized by the customer to AfterPay.

PLEASE NOTE: no exchanges or returns are offered for sale items.

We reserve the right to refuse returned items if the items do not comply with our returns policy. Refused items will be posted back to you, and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately, without the items, we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.

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